F for F

the usual callers of the weekend...

me" and your confirmation number is...."
them" wait 'til i gets me the ink pen"

me" your rate for the period including taxes and fees is XXXXXX"
them" i don't want to BUY it, i just want to rent it"
me" rates fluctuate with dates and availability, sir. your dates include
two holidays in peak season"
them" well, three years ago it was only XXXXX."
me" would you like me to book this for you?"
them"no, it is too high, i told you it wasn't that much the last time i rented"
me " are there any other reservations i can make for you?"
them "no."
me "thank you for calling XXXX"
them "well i need a car"
me "so may i reserve this one for you?"
them " no"
me " then thank you for calling, have a nice day" click.

sheesh

at this time of year, we get all kinds. i also do my best to do my fact finding and i try to do it in a timely manner. i have all my information at the ready; i wish the callers would extend me the same. i mean really. please dont' hum and haw while you look for your information and rustle papers, it is annoying.

some things that really tick me off':
1- eaters...we are all taught not to talk with out mouth full for many reasons. it sounds really bad in a headset, smack smack.
2- calling from the bathroom. i have seen this noted on some of my 'faithfuls' pages. what is it with the cell phone and absolutely HAVING to be on it when you are in the bathroom? i do not need to hear the toilet flush, the water running while you whistle and wash your hands....oh by the way, thank you for at least washing your hands!

at this time of year, just as with any other holiday time, our availability is limited. when we say that we are sorry but we have nothing for the time you want, just say thank you for checking and have a nice day. what is with the arguing? i cannot magically make cars for you. if only i had that power, XXXX does not give me that kind of power.
i am a reservation sales agent. i am not in customer service. i cannot 'fix' your bill. when i inform you of this, don't bother going into detail your trouble. i have already told you that i am not able to help, but will give you the information you need to get the help. again, don't talk back.
i do my best to be polite and respectful at all times. extend me the same.

have a nice day, and thanks for calling....................poet